Privacy Policy

At Gold Grahak, we understand that selling your gold or silver is a personal decision. You trust us not only with your precious belongings but also with your personal information. We respect that trust and are committed to handling your information carefully, honestly and responsibly.

This Privacy Policy explains what information we collect, why we need it, how we use it and how we protect it when you visit www.goldgrahak.com, contact us or use our services.

1. About Gold Grahak

Gold Grahak is a precious-metal buying business based in Bhubaneswar, Odisha. We purchase eligible gold and silver items, including jewellery, coins, bars, old ornaments, broken jewellery, damaged items and other unwanted precious-metal articles.

Our aim is to make every transaction transparent, convenient and comfortable for our customers.

2. What Information Do We Collect?

Depending on how you interact with us, we may collect:

• Personal details: Your name, mobile number, email address and other contact details you provide.
• Transaction-related information: Details required to assess and purchase your gold or silver, including item descriptions, weight, purity, valuation and payment records.
• Identity information: Government-issued identification, address proof and other information required for customer verification and compliance with applicable laws.
• Communication details: Information you share through calls, WhatsApp messages, website enquiry forms or emails.
• Website usage information: Basic technical information such as your browser type, device details, IP address and pages visited, where collected through our website or associated technologies.

We collect only the information reasonably required for the relevant purpose, subject to applicable legal requirements.

3. Why Do We Use Your Information?

We use your information to:

• Respond to your enquiries and arrange appointments.
• Provide information about our gold and silver buying services.
• Assess your items and prepare a valuation.
• Complete transactions and process payments.
• Verify your identity and meet applicable legal and regulatory requirements.
• Maintain transaction records, prevent fraud and protect our customers and business.
• Improve our website, services and customer experience.
• Send service-related updates and promotional communications where permitted and, where required, with your consent.

We do not require you to accept promotional messages as a condition of making a transaction.

4. How Do We Protect Your Information?

We take reasonable steps to protect your personal and transaction information against unauthorised access, misuse, loss or disclosure.

Access to information is restricted to people who need it for legitimate business or legal purposes. We also expect service providers handling information on our behalf to take appropriate precautions.

However, no website, electronic communication or digital storage system can be guaranteed to be completely secure.

5. Do We Share Your Information?

We do not sell your personal information to third parties.

We may share relevant information only when reasonably necessary with:

• Authorised employees or representatives handling your enquiry or transaction.
• Banks, payment service providers and other service providers involved in completing a transaction.
• Technology, website hosting and communication providers supporting our operations.
• Government authorities, regulators, law enforcement agencies or other parties when required or permitted by applicable law.
• Other parties where you have given appropriate consent or the sharing is otherwise legally permitted.

We aim to share only the information necessary for the relevant purpose.

6. Cookies and Website Technologies

Our website may use cookies or similar technologies to support website functionality, understand website usage and improve your browsing experience.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website features.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.

7. How Long Do We Keep Your Information?

We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, complete transactions, resolve disputes, maintain business records and meet legal or regulatory obligations.

When information is no longer required, we will take appropriate steps to delete it or anonymise it, subject to applicable legal requirements.

8. Your Choices and Privacy Rights

You may contact us to:

• Ask what personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent where our processing depends on your consent.
• Request deletion of information where applicable law permits it.
• Raise a concern about how your information has been handled.
• Opt out of promotional communications.

Some information may need to be retained to comply with legal requirements or maintain transaction records. We will explain any applicable limitations when responding to your request.

9. Third-Party Websites and Services

Our website may contain links to WhatsApp, maps or other third-party websites and services. These services operate under their own privacy policies and terms.

Gold Grahak is not responsible for the privacy practices of independent third-party platforms. We encourage you to review their policies before sharing information through them.

10. Children's Privacy

Our services involving the purchase of precious metals are intended for adults legally eligible to enter into such transactions. We do not knowingly collect children's personal information for marketing purposes.

If you believe that a child has shared personal information with us inappropriately, please contact us so we can review the matter.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website practices or applicable laws.

The latest version will be published on www.goldgrahak.com, along with its updated date. We encourage you to review it periodically.

12. Contact Us

If you have any questions, concerns or requests relating to your privacy, please contact us: