Terms of Service

Welcome to Gold Grahak. These Terms of Service explain the conditions that apply when you visit www.goldgrahak.com, contact us, request a valuation or sell gold and silver items to us.

We believe that selling precious metals should be a simple, transparent and respectful experience. Please read these terms carefully so you understand how our services work.

By using our website or proceeding with a transaction, you acknowledge these terms to the extent applicable to your use of our services.

1. About Our Services

Gold Grahak purchases eligible gold and silver items from customers, subject to inspection, verification and applicable laws.

Items we may consider purchasing include:

• Gold jewellery of different purities, including 14K, 18K, 22K and 24K.
• Old, unused, broken, damaged or unwanted gold ornaments.
• Gold coins, bars and other eligible gold articles.
• Silver jewellery, utensils, coins, bars and other eligible silver items.
• Other precious-metal items that we agree to assess and purchase.

Acceptance of any item is subject to its composition, authenticity, condition, ownership verification and applicable legal requirements.

2. Who Can Sell to Gold Grahak?

You must be legally eligible to enter into a transaction and must have the lawful right to sell the items you present.

By offering gold or silver for sale, you confirm that:

• You own the items or have proper legal authority to sell them.
• The items are not knowingly stolen, fraudulently obtained or unlawfully possessed.
• The information and documents you provide are genuine and accurate to the best of your knowledge.
• You will cooperate with reasonable identity verification and other legally required checks.

Gold Grahak may decline or pause a transaction if ownership, identity, authenticity or legal compliance cannot be satisfactorily established.

3. Inspection, Testing and Valuation

We assess items based on factors such as metal purity, net precious-metal weight, the applicable market rate and other relevant characteristics.

Where available and appropriate, electronic testing equipment may be used to assess purity. The testing method and results will be explained to you as reasonably practicable.

For a transparent transaction:

• We aim to explain the weight, purity assessment and valuation calculation before you decide.
• Stones, beads, clasps, solder, non-metal components and other materials may be excluded from the precious-metal valuation where applicable.
• The estimated value shown on our website is indicative and is not a guaranteed purchase price.
• Final valuation depends on physical inspection, verified weight, assessed purity and the applicable rate at the time of the transaction.

You are welcome to ask questions and seek clarification before accepting an offer.

4. Gold and Silver Rates

Our prices are linked to prevailing market conditions and the assessed quality of the material.

Published rates, website calculators and verbal estimates are provided for guidance unless expressly confirmed as a final offer for a specific transaction.

Rates may change due to market movements. Gold and silver are valued separately, and the applicable rate may vary according to purity and other relevant factors.

Any reference to competitive rates does not mean that the same price will apply to every item or transaction.

5. Your Decision to Sell

You are not required to sell your items merely because you have requested a valuation or visited our branch.

You may ask for an explanation of the assessment before deciding. The transaction will proceed only after the valuation and applicable terms have been communicated and accepted by both parties.

Once a transaction has been completed, documented and paid for, any request to reverse or cancel it will be considered subject to the transaction documents and applicable law. Nothing in these terms limits any rights that cannot legally be excluded.

6. Identity Verification and Documents

For the safety of customers and to meet applicable legal requirements, we may request valid identification, address proof, declarations of ownership or other relevant documents.

The documents required may depend on the nature and value of the transaction and the laws applicable at that time.

We may refuse or postpone a transaction if the required documents are unavailable, inconsistent or cannot be verified.

We handle personal information in accordance with our Privacy Policy.

7. Payment

Payment will be made after the offer has been accepted and the required transaction checks have been completed.

Depending on the transaction and applicable law, available payment methods may include bank transfer, UPI or other legally permitted methods.

Payment timing may depend on verification, banking processes and other applicable requirements. We will communicate any relevant conditions before completing the transaction.

All payments are subject to applicable legal and regulatory requirements.

8. Branch Visits and Home Service

Customers may visit our branch or enquire about any home-service facility that Gold Grahak offers in their area.

Home-service availability, appointment timings, staff availability and service coverage may vary. An appointment request does not guarantee that a visit can be arranged at a particular time or location.

Customers should verify the identity of the representative before handing over any item or document.

Unless the transaction has been formally completed, customers should retain possession of their items.

9. Website Information and Availability

We try to keep our website, service descriptions, contact details, published rates and other information accurate and current.

However, information may occasionally be delayed, incomplete or affected by technical issues. Live rates and valuation estimates may not update instantly.

Website content is provided for general information and does not replace the physical assessment required for a final purchase offer.

We may update, modify or temporarily suspend website features or services where reasonably necessary.

10. Customer Responsibilities

When using our website or services, you agree not to:

• Provide false, misleading or fraudulent information.
• Attempt to sell stolen, unlawfully obtained or unauthorised items.
• Misuse our website, contact channels or staff.
• Interfere with website security or attempt unauthorised access.
• Use our services for unlawful activities.

We reserve the right to take appropriate action where misuse, fraud or non-compliance is reasonably suspected, subject to applicable law.

11. Referrals and Promotional Offers

Gold Grahak may occasionally offer referral rewards, promotional benefits or special campaigns.

Such offers may have separate eligibility requirements, deadlines, verification procedures and payment conditions. The applicable offer terms will govern the relevant promotion.

Promotional benefits are not guaranteed unless the stated conditions have been met.

12. Intellectual Property

The Gold Grahak name, logo, website design, text, graphics and other original website content may be protected by applicable intellectual property laws.

You may access and use the website for personal, lawful purposes. You may not reproduce, distribute, modify or commercially use protected content without appropriate permission, except where permitted by law.

13. Third-Party Services

Our website may link to external services such as WhatsApp, online maps or other platforms.

These services are operated by third parties and may have separate terms, privacy practices and availability conditions. Your use of those services is subject to their applicable terms.

14. Limitation of Liability

Gold Grahak will take reasonable care to provide accurate information and conduct transactions transparently.

To the extent permitted by applicable law, we are not responsible for indirect losses arising from temporary website interruptions, third-party service failures or reliance on indicative website valuations without final assessment.

Nothing in these terms excludes or restricts liability where such exclusion or restriction is prohibited by law, or removes any applicable consumer rights.

15. Privacy and Personal Information

Personal information collected through our website, enquiries and transactions will be handled in accordance with our Privacy Policy and applicable data protection laws.

Please read our Privacy Policy on www.goldgrahak.com to understand how your information is collected, used, stored and protected.

16. Applicable Law and Disputes

These Terms of Service are governed by the laws of India.

If you have a concern about a transaction, we encourage you to contact us first so that we can try to resolve it fairly and promptly.

Any dispute that cannot be resolved mutually will be dealt with by the competent courts or authorities having jurisdiction under applicable Indian law.

Nothing in this section takes away any statutory rights or remedies available to consumers.

17. Updates to These Terms

We may revise these terms when our services, operating procedures or applicable laws change.

The updated version will be published on www.goldgrahak.com with the latest revision date. Your use of the website after an update will be subject to the revised terms to the extent permitted by applicable law.

18. Contact Gold Grahak

For questions about these Terms of Service, our buying process, a valuation or a completed transaction, please contact us.